Privacy Policy

1. Introduction

FitnessVTC ("we", "us", "our") operates as an outdoor gear and apparel marketplace. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully. By using our site, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide

• Name, email address, shipping and billing address
• Phone number (optional)
• Payment information (processed securely by Stripe - we never store card numbers)
• Order history and preferences
• Communications with our support team

2.2 Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on site
• Referring URLs
• Device identifiers and cookies

3. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations, shipping updates, and receipts
• To respond to customer service inquiries
• To prevent fraud and ensure payment security
• To improve our website and product offerings
• To send promotional emails (only with your consent)
• To comply with legal obligations

4. Payment Processing

All payment transactions are processed by Stripe, Inc., a PCI DSS Level 1 certified payment processor. We do not store, transmit, or have access to your full credit card information. Stripe's privacy policy is available at stripe.com/privacy.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Stripe - for payment processing
• Shipping carriers - to fulfill your orders (name, address, order details)
• Legal authorities - when required by law or to protect our rights

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect site functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements. Order records are retained for a minimum of 7 years for tax and legal compliance.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• California residents: You have additional rights under the CCPA, including the right to know, delete, and opt-out of the sale of personal information

To exercise your rights, contact us at privacy@fitnessvtc.com.

9. Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our site after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or requests: