Refund & Return Policy

Last updated: April 12, 2026

X ALL SALES ARE FINAL

Once your order has been shipped, all sales are final. We do not accept returns or issue refunds for buyer's remorse, incorrect size selection, or change of mind. Please review your order carefully before completing your purchase.

1. Overview

We stand behind the quality of the products we sell. However, given the nature of our business model and shipping logistics, we maintain a strict no-return, no-refund policy for most purchases. Exceptions are made only in the specific circumstances outlined below.

2. Eligible Refund Situations

Refunds are ONLY issued in the following circumstances:

v Item Never Shipped

If we cannot provide valid tracking information within 31 calendar days of your order date, you are eligible for a full refund.

v Significantly Damaged Item

If your item arrives significantly damaged (not cosmetic damage), you must:

Report within 48 hours of delivery
Provide clear photographs of the damage
Keep original packaging for potential carrier claim

v Wrong Item Shipped

If we shipped a completely different item than what you ordered, report within 48 hours of delivery with photographs. We will reship the correct item or issue a full refund.

3. Non-Refundable Situations

Refunds will NOT be issued for:

Buyer's remorse or change of mind
Incorrect size, color, or variant selected at checkout
Delivery delays within our 31-day delivery window
Items reported damaged more than 48 hours after delivery
Items that have been used, altered, or washed
Final sale or clearance items
Gift cards and digital products
Packages showing as delivered by carrier tracking

4. How to Request a Refund

If you believe your situation qualifies for a refund under Section 2:

Email support@fitnessvtc.com within the applicable timeframe
Include your order number in the subject line
Describe the issue and attach photographic evidence where applicable
Our team will respond within 3-5 business days
If approved, refunds are processed within 10 business days to the original payment method

5. Chargeback Policy

Before filing a chargeback with your bank:

We strongly urge you to contact us first at support@fitnessvtc.com. Most issues can be resolved quickly without the need for a chargeback.

Chargebacks filed for orders delivered within our 31-day policy window will be disputed with full evidence including order confirmation, tracking data, and IP records. Fraudulent chargebacks may result in permanent ban from our platform and referral to collection agencies.

6. Exchanges

We do not offer exchanges at this time. If you need a different size or color, you may place a new order. Refunds for the original order are subject to the eligibility criteria in Section 2.

7. Contact Us

Refund & Return Support

Email: support@fitnessvtc.com

Response time: 3-5 business days

Hours: Monday - Friday, 9 AM - 5 PM PST